Terms of Service
For The Done Services – A Division of 1G Media Inc.

Effective Date: January 1, 2025
Last Updated: January 1, 2025

This Agreement governs the use of services provided by The Done Services, a suite of offerings under 1G Media Inc., including Done in Three, DoneSearch, and any related digital or marketing services. 1G Media Inc. is a Nevada corporation located at 5940 S Rainbow Blvd Ste 400 PMB 73233, Las Vegas, Nevada 89118-2507, United States ("1G Media," "we," "us," or "our").

By accessing or using our services, websites, or deliverables, you ("Client") agree to be legally bound by this Agreement. If you do not agree, you may not use our services.

Services Provided
1G Media, through The Done Services, provides digital marketing, CRM, web design, development, SEO, and content creation services. Each service engagement is governed by a corresponding scope of work or proposal that defines deliverables, timelines, and terms. This Agreement applies to all such services.

Client Responsibilities
The Client agrees to provide timely access to necessary accounts, platforms, credentials, content, and approvals. Failure to respond to two or more requests for information, approvals, or access within ten (10) business days constitutes a material breach. If the Client locks or restricts access to systems necessary to complete work, 1G Media may treat the project as complete, with no refund due.

Payment Terms
All payments must be made in full upfront unless otherwise agreed in writing. For subscription services, monthly payments are due on the first of each month and payable within fourteen (14) days. No refunds shall be issued after services have begun. If payment is not made, 1G Media reserves the right to suspend or terminate service and retain all work products until payment is resolved.

Non-Refundability
All payments made to 1G Media are non-refundable once service begins. Service is deemed to have begun upon the initiation of discovery, onboarding, setup, configuration, strategy, or project planning. Refunds shall not be granted for delays caused by the Client, partial delivery, or lack of use of services.

Chargebacks
The Client agrees not to initiate chargebacks or payment disputes without first providing 1G Media the opportunity to address the concern in writing. A chargeback or payment dispute shall be considered a material breach of this Agreement. The Client shall be liable for any fees, penalties, or legal costs incurred in contesting such chargebacks.

Transfer and Access Provisions
In the event the Client restricts, revokes, or limits 1G Media Inc.'s access to any platform, CRM system, website, or software required for service delivery, the project shall be considered completed as of the date of restriction, and no refunds shall be issued.

This includes but is not limited to:
(a) migrating CRM accounts to a separate instance owned or controlled by the Client,
(b) removing or altering user permissions that limit 1G Media’s ability to fulfill scope, or
(c) denying access to required workspaces or communications tools.

If access is removed during an active project, 1G Media Inc. is not responsible for incomplete deliverables, and the Client forfeits the right to demand refunds, chargebacks, or service extensions related to the remaining work.

Intellectual Property Rights
The Client retains ownership of their pre-existing intellectual property, and of final deliverables upon full payment. 1G Media retains ownership of all internal processes, proprietary tools, frameworks, and templates. The Client shall not reproduce, resell, or modify any such proprietary tools without written consent.

Communication
The Client agrees to maintain consistent communication. Failure to reply to inquiries, content requests, or project approvals within ten (10) business days shall result in a project pause or termination. Upon termination due to lack of communication, all fees remain payable and no refunds shall be issued.

Communication and Support
The Client acknowledges that all communication and support requests shall be conducted through the designated communication channels provided by 1G Media Inc., including email, CRM support forms, or official project management platforms. Direct messages via text, phone, or social media shall not be considered formal communication unless otherwise agreed in writing.

Support hours are Monday through Friday, 10:00 AM to 6:00 PM Pacific Standard Time (PST). Requests submitted outside of these hours, during weekends, or on holidays will be responded to on the next business day. Messages received after 3:00 PM PST on Fridays will typically be responded to on the following Monday, barring holidays or scheduled office closures.

1G Media does not provide emergency or 24/7 support unless expressly outlined in a separate service-level agreement. The Client agrees to respect these boundaries and understands that delays in response outside standard hours are not considered service failures.

The Client further acknowledges that all strategic consultation, technical troubleshooting, and guidance not included in the original scope of services shall be billed at a consulting rate of $150 per hour. No such work will be performed unless a separate agreement or addendum is executed and payment is confirmed.

Portfolio Use
Unless otherwise stated in writing, 1G Media reserves the right to display completed work, screenshots, and assets for marketing, portfolio, and promotional purposes.

Termination
This Agreement may be terminated by either party upon written notice in the event of material breach, access restriction, non-payment, or failure to respond. Upon termination, all unpaid invoices become immediately due. No further work will be delivered post-termination.

1G Media Inc. also reserves the right to terminate this Agreement immediately if the Client engages in unprofessional conduct, including but not limited to verbal abuse, harassment, intimidation, disparagement, threats, or any other behavior that interferes with a safe, respectful, and professional working relationship. In such cases, the Client shall remain responsible for all payments due, and no refunds shall be issued.

Limitation of Liability
Services are provided "as is." In no event shall 1G Media be liable for indirect, incidental, or consequential damages including loss of revenue, business interruption, or reputational harm. Total liability shall not exceed the total amount paid by the Client in the twelve (12) months preceding the claim.

Confidentiality
Both parties agree to keep confidential all non-public, proprietary information exchanged during the course of the project. This obligation extends for two (2) years beyond the termination date. Confidential information excludes publicly available or independently developed content.

Data Protection
The Client is the data controller, and 1G Media is the data processor. 1G Media will store and process Client data only as required to fulfill service obligations, using reasonable security measures. Data may be retained for up to sixty (60) days post-termination, after which it will be permanently deleted unless otherwise requested.

Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada. The parties agree that all disputes shall be resolved in the courts of Las Vegas, Nevada.

Modifications
We reserve the right to modify these Terms of Service at any time. Updated terms will be posted to our website and effective upon posting. Continued use of services constitutes acceptance of the revised terms.

Contact Information
For questions regarding these Terms, please contact:
hello@doneinthree.com
hello@donesearch.com

By using our services, you affirm that you have read, understood, and agreed to the terms set forth in this Agreement.